Cancellation policy

Customer cancellation fees

After you accept a quote and schedule an appointment, cancellation fees depend on how close you are to the confirmed visit time:

• More than 48 hours before the appointment: no cancellation fee
• 24 to 48 hours before: $25 CAD flat fee
• Less than 24 hours before: 20% of the accepted quote amount, capped at $100 CAD

Fees are charged from your secured payment method when applicable. If your plumber rejects a reschedule twice, you may cancel without a fee — the app will show when this applies.

Rescheduling

Reschedule fees follow similar time-based tiers. Request a new time in the app; your plumber must accept the change. See your booking screen for the fee that would apply before you confirm.

No-show fees

If you do not show up or respond during a confirmed visit after the plumber has arrived and followed platform contact steps, a no-show fee may apply. See our no-show fee policy for full details.

Plumber cancellation or no-show

If the assigned plumber cancels or does not attend a confirmed appointment, report it in the app. Your payment authorization is typically released rather than captured when the plumber is at fault.

Before a quote is accepted

You may withdraw an open request before accepting a quote without cancellation fees. Once a quote is accepted and scheduled, the tiers above apply.

Disputes and support

If you believe a fee was applied incorrectly, use in-app dispute options where available or contact support@plumberfinder.ca.

Policy reflects platform rules at the time of booking. Fee calculations enforced by PlumberFinder systems may be updated; amounts shown at checkout and in job disclosures prevail for your booking.